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AA Airport Sedan Service Company Policies (Last Updated: 5/2/2007) WHEN MAKING A RESERVATION, PLEASE BE ACCURATE ABOUT PASSENGER NAMES, FLIGHT DATES, TIMES, FLIGHT NUMBER, ETC. WE CANNOT MONITOR INCOMPLETE FLIGHT INFO. Non-ready policy --states that if you are not ready for a ride at the designated time, (WE WILL WAIT FOR UP TO 10 MINUTES PAST DEPARTURE TIME) you are basically canceling your ride. Cancellation costs apply. WE CANNOT BE RESPONSIBLE FOR TRAFFIC DELAYS. CUSTOMER MUST WAIT FOR CHAUFFEUR AT LEAST 10 MINUTES FOR VEHICLE AND CHAUFFEUR. RESERVATIONS ARE FIRST COME, FIRST SERVED. CANCELLATIONS ANYTIME = 30% OF TOTAL CHARGE. ANY CANCELLATIONS WITHIN 24 HOURS = FULL CHARGE. CANCELLATION FEE ANYTIME: NO LESS THAN $30.00. WE RESERVE THE RIGHT TO SUBSTITUTE VEHICLES AT ANY TIME. FOR LOCAL TRANSFERS: $1.00 WAIT TIME PER MINUTE. STOPS: 5.00 to 10.00 each PLUS 1.00 PER MINUTE WAIT TIME LUGGAGE: ANY LOADING OF LUGGAGE MUST BE DONE BY CHAUFFEUR; OTHERWISE ANY DAMAGE THAT IS DONE TO THE VEHICLE (LOADING OR UNLOADING) WILL BE BILLED TO THE CUSTOMER. IF LUGGAGE DOESN’T FIT, ½ CHARGE FOR FULL TRIP IS CHARGED. WE CAN ACCOMMODATE REASONABLE LUGGAGE REQUIREMENTS FOR MOST PASSENGERS (50 LBS. AVERAGE). IN THE EVENT WE CANNOT ACCOMMODATE LUGGAGE THERE WILL BE A CHARGE OF ½ THE NORMAL TRIP FEE. AN EXTRA CHARGE MAY BE ASSESSED FOR OVERSIZED LUGGAGE. LATE ARRIVALS: IF YOU MISS YOUR FLIGHT AND SCHEDULE ANOTHER TIME WITH US: YOUR CHAUFFEUR AND LIMO WERE RESERVED FOR YOU. THERE IS A $20.00 MINIMUM CHARGE. CANCELLED FLIGHTS or MISSED FLIGHTS: Results in a "change order" 20.00 fee DELAYED FLIGHTS AND LATE ARRIVALS OF 1 TO 2 HOURS INCUR A $20.00 CHARGE. LATE ARRIVALS OF 2 HOURS OR MORE INCUR A $30.00 CHARGE; AND MAY BE CHARGED MORE. ON AIRPORT PICKUPS: IF PICKUP TIMES IS PAST MIDNIGHT, THERE IS A $20.00 PER HOUR FEE. COURTESY 1 HOUR WAIT TIME IS INCLUDED IN QUOTED FEE. EVERY HOUR FLIGHT IS DELAYED BY CARRIER $20.00 CHAUFFEUR AND LIMO AFTER 1 HOUR: $20.00 PLUS EACH MINUTE WAIT TIME OVER 1 HOUR: $1.00 PER MINUTE. IF CHAUFFEUR AND CAR HAVE TO WAIT FOR ANY REASON, THERE IS A WAIT TIME OF $1.00 PER MINUTE. NO SHOWS ARE FULL PRICE. NORMALLY WE PAY FOR AIRPORT PARKING, HOWEVER, IF WE WAIT FOR A LATE FLIGHT (60 MINUTES PAST SCHEDULED ARRIVAL) OR WAIT FOR ANY REASON; AIRPORT PARKING WILL BE ADDED TO THE BILL. ON DELAYED FLIGHTS, IF THE FLIGHT IS DELAYED TO WHERE WE CAN NO LONGER ACCOMMODATE PASSENGERS, AND WE CAN’T GET A HOLD OF PASSENGERS THEN WE WILL TRY TO ARRANGE FOR A COMPETITOR PICKUP AND CHARGE A 30.00 FEE. DECLINED CREDIT CARDS, OR INCOMPLETE INFORMATION = $20.00 FOOD, DRINK OR BODILY SPILLS MAY BE CHARGED TO CUSTOMER, UP TO $500.00. THANK YOU. |
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